Protocol
What will you do if something goes wrong?
This page is written to be read before a procedure. Complications are rare; when one develops, what matters is not its severity but the time until intervention. Knowing in advance what to do shortens that time.
The risk of complications is shared openly before treatment. Being prepared for a possible complication ensures the process is managed correctly.
Expected findings
Swelling, tenderness and bruising are part of the normal course after a procedure. They subside with time, pain eases and bruising fades through colour changes. These are not a threshold for concern; assessing the result means waiting for the swelling to settle.
Findings that are not expected
Disproportionate and increasing pain, blanching of the skin or a net-like blue-purple pattern, coldness of the area, redness with warmth, discharge, fever — and, in every case, any complaint involving vision. These are not part of the normal course and do not resolve by waiting.
How to reach the clinic
The clinic can be reached on WhatsApp, 24 hours a day, 7 days a week. A late hour, a weekend, or not wanting to be a bother is not a reason to wait. If you cannot get through, go to the nearest emergency department first and inform the clinic afterwards.
What to say at the emergency department
Say that you have had a medical aesthetic procedure, to which area and when. If you know the name of the product used, share it. Those three facts let the assessing clinician move in the right direction.
What you should ask beforehand
Who will perform the procedure, which product will be used, how to reach the clinic if something happens, and when is the follow-up? These four questions should be asked at every clinic. Avoiding a clear answer is a point to take into account.
Seek help without delay
Any complaint involving vision — blurred vision, loss of vision, eye pain — is urgent in every case and is never expected. The same applies to disproportionately increasing pain and to colour change in the skin.
There is no such thing as a false alarm
When you are unsure, asking always beats waiting. Early contact is never a mistake here; being late can be. If you are wondering whether something is normal, that wondering is reason enough.
Reach the clinic on WhatsAppAn assessment before treatment
Whether a treatment suits you, which findings are expected and how the process runs — all of it is gone through at the consultation.
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